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Returns & Exchanges

 

Every item you purchase at ClimbTech is 100% satisfaction guaranteed. Products have to be returned within 30 days upon receipt and in unused and resellable condition, credit will be given upon inspection. Whether you made your purchase online or by phone you may return it by mail. Returns information and instructions are listed below and listed on our website.

To make a return or exchange a product you purchased from ClimbTech:

Call (512) 308-6440 to obtain a return authorization.

Please include a copy of your receipt, invoice or packing list, or if you no longer have one of these, a letter with the following information:

·        Name

·        Invoice number

·        Address

·        Phone number

·        E-mail address

·        When, where and by whom the purchase was made

·        Reason for the return

·        Purchase price of the item(s)


Please specify whether you would like an exchange, a repair, a refund or a bankcard credit and be sure to clean any used merchandise being returned.

Insure the package for your protection and return( Via UPS or USPS) to:


CLIMBTECH Returns Dept.

7303 Burleson Rd. Suite 901

Austin, TX. 78744